Zen AI Agent
Give your team a conversational interface to any business system
Your people shouldn't need to navigate menus to get answers or trigger actions. This module provides a conversational AI agent that connects to your systems through text, voice, or live conversation. It classifies intent, routes to the right handler, executes actions through your tools, and learns from every interaction. We customize it to your data model, your terminology, and your workflows.
From question to action in seconds
Ask in plain language
Users speak or type naturally — no forms, no menus, no training required.
Classify intent
Two-stage classification: fast model handles clear requests, reasoning model kicks in when needed.
Route to handler
Entity-based routing pulls structured data or triggers the appropriate tool chain.
Execute and confirm
Actions require explicit approval. Updates, assignments, and workflows run through your system.
Log and learn
Every interaction is logged with classification, tools called, timing, and token usage.
What the module provides
A flexible agent framework that adapts to your data model, your tools, and your business rules.
Text, Voice & Live Agent
Chat by text, tap to speak with transcription, or go live with real-time bidirectional voice.
Two-Stage Classification
Fast classifier handles clear requests. Reasoning agent kicks in only when needed — speed when you can, accuracy when you must.
Database-Driven Tools
Add new capabilities without code deploys. Tools, intents, and prompts live in the database and are instantly available.
Knowledge Base RAG
Semantic search across your company knowledge. The agent cites sources and flags knowledge gaps.
Action Execution
Update records, assign resources, create tasks, trigger workflows — with confirmation before every action.
Structured Data Queries
Entity-based routing pulls structured data from your system. Deterministic tool selection in the execution path.
Issue Reporting
Users describe issues in natural language. The agent extracts parameters and creates structured tickets automatically.
Full Telemetry
Every interaction logged: classification, handler, tools called, KB searches, token usage, and timing.
Built for any system your team interacts with
The agent framework is domain-agnostic. We configure it around your data model, your tools, and your business rules.
Talk to your dispatch or scheduling system
Field teams ask questions about assignments, report issues, or update status — by voice while in the field or by text at a desk.
Query production and quality data
Operators ask about production schedules, quality metrics, or equipment status without navigating complex dashboards.
Look up patient or compliance records
Staff query patient information, compliance status, or procedural guidelines through a secure conversational interface.
Navigate compliance and reporting systems
Analysts query regulatory data, run compliance checks, or generate reports through natural conversation.
Let's build the interface your team actually wants to use
We bring the conversational AI framework. You bring the domain knowledge. Together we create an agent that speaks your language and connects to your systems.
Start a Conversation