Zen Outbound Calling
AI voice agents that call contacts and collect data — automatically
Missing information, pending verifications, incomplete records — every operations team spends hours making routine calls to collect data that should flow automatically. This module detects what is missing, bundles tasks by contact, generates the right questions from your business rules, and lets an AI voice agent make the call. Answers go straight into your system. No clipboard notes, no post-call data entry.
From missing data to complete records — by phone, at scale
Detect missing data
System scans your records and identifies incomplete fields, pending verifications, or follow-up items.
Bundle by contact
Multiple items across multiple records grouped into a single efficient call per contact.
AI agent dials
The voice agent places the call with natural-sounding conversation and context awareness.
Guided conversation
Rule-driven prompts tell the agent exactly what to ask. New question types added via database — no code.
Data recorded
Answers recorded to the database the moment the contact provides them. Full transcripts generated.
What the module provides
A configurable calling engine — your business rules generate the prompts, your data model captures the results.
Smart Task Bundling
Multiple missing items across multiple records — grouped by contact phone number into a single efficient call.
Rule-Driven Prompts
Decision table rules tell the agent what to ask and how. Add new question types via database — no code needed.
Natural Voice AI
Real-time voice that sounds like a real person. Native audio with natural turn-taking and barge-in support.
Instant Data Capture
Answers recorded to the database the moment the contact provides them. No post-call data entry.
Retry & Scheduling
No answer? Busy? The system retries with exponential backoff. Calls scheduled for appropriate times.
Full Transcripts
Every call produces a complete transcript, per-event timeline, and collected data summary.
Campaign Management
Database-driven campaign templates with voice, model, and prompt configuration. New campaigns without deploys.
Queue Visibility
Real-time call queue dashboard. See pending, calling, completed, and failed calls with bundled task details.
Wherever your team makes routine calls to collect information
Any process that requires calling contacts to verify, update, or collect data can be automated.
Verify and update records at scale
Call stakeholders to confirm addresses, contact details, certifications, or any structured data that goes stale over time.
Automated payment and status follow-ups
AI agents call to confirm payment status, collect missing reference numbers, or follow up on outstanding items.
Appointment confirmations and intake
Confirm appointments, collect pre-visit information, verify insurance details — all through natural phone conversations.
Capacity checks and availability calls
Call partners, vendors, or resources to confirm availability, collect scheduling data, or verify operational status.
Let's stop your team from making routine calls
We bring the AI calling engine. You define the business rules and data model. Together we automate the outbound calls that consume your team's time.
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